Strategic 360s

Making feedback matter

Has Anything Changed in 10 Years?

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2011 marks the 10th anniversary of the publication of The Handbook of Multisource Feedback. To mark this occasion, we have convened a panel of contributors to The Handbook for a SIOP (Society of Industrial and Organizational Psychology) session to discuss how the field of 360 has changed (and not changed) in those 10 years. Panel members will include the Editors (Carol Timmreck (who will be moderator), Allan Church and myself), James Farr, Manny London, David Peterson, Bob Jako, and Janine Waclawksi. (See http://www.siop.org for more information.)

In a “good news/bad news” kind of way, we frequently get feedback from practitioners who still use The Handbook as a reference. In that way, it seems to be holding up well (the good news). The “bad news” might be that not much has changed in 10 years and the field is not moving forward.

Maybe the most obvious changes have been in the area of technology, again for good and bad. One of the many debates in this field is whether putting 360 technology in the hands of inexperienced users really is such a great idea. That said, it is a fact that it is happening and will have some potential benefits in cost and responsiveness.

Besides technology, what how else has the field of 360 feedback progressed or digressed in the last decade?

I will get the ball rolling by offering two pet peeves:

1)      The lack of advancement in development and use of rater training as a best practice, and

2)      The ongoing application of a testing mindset to 360 processes.

Your thoughts?

©2011 David W. Bracken

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